Emerging Opportunities in Healthcare Chatbots Market with Current Trends Analysis By HealthTap, Inc

Increasing Internet connectivity speed and rapidly increasing adaptation of smart device, innovation and various initiatives by the healthcare companies to boost the healthcare chatbots, and increasing demand for virtual assistants, Application Programming Interface (API), mobile platform compatibility, are the major factors driving the growth of the Global Healthcare Chatbots Market. Furthermore, recent innovations in the Continue Reading

Chatbots could be the key to delivering personalised student support

Universities are constantly looking to improve the support and services that underpin their students’ experiences, but PA Consulting know that today’s students see ‘good’ or ‘personalised’ service differently to previous generations.   Universities are constantly looking to improve the support and services that underpin their students’ experiences. But today’s students see ‘good’ or ‘personalised’ service Continue Reading

Only 8% of stores use live chat correctly, new report says

Now more than ever, excellent customer service is a company’s secret weapon against competitors and Amazon. Nothing invokes loyalty better than a great shopping experience.”   Customer service provider Simplr has released a new report on the most common customer service pitfalls among ecommerce brands. They look specifically at the customer service experience of 500 Continue Reading

The Customer Experience Opportunity: How SMBs Can Use AI to Create a Competitive Advantage

Small and medium-sized businesses (SMBs) struggle to compete on equal footing with the enterprise behemoths that dominate their industry. In other words, how do local retailers compete with the Amazon.com and Walmarts of the world? Providing a better customer experience is fast becoming the competitive differentiator and driver of success for businesses of all sizes Continue Reading

To Succeed at Marketing in 2020, Chatbots Will Be Key – Here’s Why

A chatbot, when used properly for marketing purposes, is an unstoppable juggernaut. Gartner predicted in 2011 that by 2020 over 85% of the interaction between customers and enterprises will be handled by non-human support, such as chatbots. Chatbots are much more than just customer service robots. Chatbot marketing can also be used for lead generation, Continue Reading