Automation for Business: Can a Chatbot Change Your Customer Service Game?

As advances in technology improve business operations, entrepreneurs should tap into the wealth of available resources. One such development that has been increasing in popularity is the rise of chatbots. A chatbot is a computer program that converses with customers via text or verbal communication. Chatbots have become popular as of late with applications such Continue Reading

Talk Dirty With Machine

Robots flirt more or less how you’d expect: awkwardly, employing clichés, direct questions and the occasional emoji to communicate interest. Sound like the guy you’ve been talking to on Bumble? Well, that’s a good thing as far as an emerging group of tech entrepreneurs is concerned. “Flirttech,” if you will, has recently assumed the form Continue Reading

Tips for improving chatbot design and functionality

Chatbots are aiding business to automate services and customers are becoming more familiar using them. However, to derive maximum business efficiency, chatbots can be better designed according to a leading expert.   When building a chatbot, developing a system that closely replicates and simulates human conversation, while driving engagement and customer satisfaction, represents the overriding Continue Reading

Four technologies to change events forever

Artificial Intelligence: Julius Solaris, the founder of event trends platform EventMB, says he could talk for hours about how artificial intelligence (AI) and algorithms will change the event experience, although some innovations are likely to take hold sooner than others. One will be chatbots in a way that mimics human interaction with a conversational partner. Continue Reading

Xiao-i Empowers Enterprises with Cognitive Intelligence

Xiao-i AI Learning Platform, the talent development and knowledge sharing platform of Shanghai Xiaoi Robot Technology Co. Ltd (“Xiao-i” or “the Company”), a leading developer of artificial intelligence (AI) technologies and industry application platforms, recently held its seminar on “Redefining the Operation of Contact Center with AI” in Hong Kong. Over 40 customer service specialists Continue Reading

Chatbots a Gamechanger for Retailers: Report

Retailers have deeply fallen in love with chatbots, with virtual assistants helping them retain customers successfully and lower operational costs.   According to a study by Juniper Research, chatbots are becoming a common sight across the industry as luxury shopkeepers embrace new technology tools to streamline their operations.   “By embracing automated customer service with Continue Reading