Should Chatbots Appear Human?

In today’s fast-paced business world, automation is a crucial tool for businesses that need to keep their organisation running at record pace. Chatbots can be a valuable addition to the customer service environment, offering an easy way to automate the process of answering common consumer questions. However, it’s challenging to know what kind of voice Continue Reading

Chatbots in Malaysia ‘deeply frustrating’ but potential remains ‘huge’, report says

Brands are increasingly turning to chatbots in Malaysia but few are delivering a positive customer experience, a white paper into the technology has found. Digital agency Entropia branded the majority of chatbots “deeply frustrating” after analysing their reliability, experience and personality. It singled out AirAsia’s Virtual Allstar as an exception which delivered a “seamless experience Continue Reading

Chatbots Software Market to Witness an Outstanding Growth During 2019

he global analysis of Chatbots Software Market and its upcoming prospects have recently added by QYReports to its extensive repository. It has been employed through the primary and secondary research methodologies. This market is expected to become competitive in the upcoming years due to the new entry of a number of startups in the market. Continue Reading

Chatbots for text-messages are penetrating HR departments

TotalSoft, one of the most important providers of business information systems in Central Europe, part of the Logo group since 2016, announces the expansion of investments in the chatbot software dedicated to HR departments. According to international studies, 80 percent of the employees use at least one professional text messaging application. Also, 89 percent of consumers Continue Reading

Adopting an AI chatbot to improve customer and employee experience

Adopting an AI chatbot should be considered a priority for organisations, as they are key in improving the customer and employee experience CTOs should consider adopting an AI chatbot as an immediate priority. The AI chatbot: almost every organisation should consider designing and deploying one to differentiate themselves to both their customers and employees. Adopting Continue Reading

Eleven Trending AI Chatbot Platforms

The artificial intelligence of the chatbots is revolutionizing the customer experience. They can provide useful information to customers when they need it. Hence, a number of companies that use AI Chatbots have grown exponentially. It provides them with proactive assistance to their customers. Many brands have supercharged their customer service experience with chatbots. It has Continue Reading

Chatbots: Beyond the Hype, Now What?

The time when we start with chatbots ‘because it can’ is over. Instead, we look at data-driven chatbots that will really add something to our business processes. Chatbots will become a stable factor in our developments and with this we will confidently enter the fourth industrial revolution with artificial intelligence, robotization, Internet of Things, Cloud Continue Reading

Chatting with Chatbots

Chatbots have started to infiltrate every corner of higher ed — from admissions to student affairs, career services and even test prep. Is that a good thing? More and more colleges are deploying virtual assistants or chatbots to communicate with students on all aspects of college life, creating a virtual “one-stop-shop” for student queries. Colleges Continue Reading