Is Your Chatbot A Good Listener?

A new report from Publicis Media finds that consumer chatbot usage has reached 54% of consumers globally. As brands increasingly embrace “chatbots” as conversational interfaces with customers and prospects, the report examines potential opportunities and challenges with the AI-driven platforms. The report finds that consumer expectations have not been met. When first time users think Continue Reading

The Future of Customer Experience: Chatbots and AI?

UC Today are revolutionising the webinar. Gone are the days of boring slide decks and bland presentations as we bring you interactive video conversations augmented with stunning visuals. This webinar combines two fascinating industry topics that are inevitably intertwined. Artificial Intelligence, along with its potential to transform various aspects of the communications landscape, is arguably Continue Reading

Artificial Intelligence (AI) in 2019: Global Business Opportunities & Outlook Databook, 2016-2025

The “Global Artificial Intelligence (AI) Databook Series (2016-2025) – AI Market Size / Spending Across 18 Sectors, 140+ Application Segments, AI Domains, and Technology (Applications, Services, Hardware)” report has been added to’s offering.   This business intelligence report aims to analyze market opportunities and risks in artificial intelligence (AI) industry and its applications in Continue Reading

Should Chatbots Appear Human?

In today’s fast-paced business world, automation is a crucial tool for businesses that need to keep their organisation running at record pace. Chatbots can be a valuable addition to the customer service environment, offering an easy way to automate the process of answering common consumer questions. However, it’s challenging to know what kind of voice Continue Reading

Chatbots in Malaysia ‘deeply frustrating’ but potential remains ‘huge’, report says

Brands are increasingly turning to chatbots in Malaysia but few are delivering a positive customer experience, a white paper into the technology has found. Digital agency Entropia branded the majority of chatbots “deeply frustrating” after analysing their reliability, experience and personality. It singled out AirAsia’s Virtual Allstar as an exception which delivered a “seamless experience Continue Reading

Chatbots Software Market to Witness an Outstanding Growth During 2019

he global analysis of Chatbots Software Market and its upcoming prospects have recently added by QYReports to its extensive repository. It has been employed through the primary and secondary research methodologies. This market is expected to become competitive in the upcoming years due to the new entry of a number of startups in the market. Continue Reading

Chatbots for text-messages are penetrating HR departments

TotalSoft, one of the most important providers of business information systems in Central Europe, part of the Logo group since 2016, announces the expansion of investments in the chatbot software dedicated to HR departments. According to international studies, 80 percent of the employees use at least one professional text messaging application. Also, 89 percent of consumers Continue Reading

Adopting an AI chatbot to improve customer and employee experience

Adopting an AI chatbot should be considered a priority for organisations, as they are key in improving the customer and employee experience CTOs should consider adopting an AI chatbot as an immediate priority. The AI chatbot: almost every organisation should consider designing and deploying one to differentiate themselves to both their customers and employees. Adopting Continue Reading

Eleven Trending AI Chatbot Platforms

The artificial intelligence of the chatbots is revolutionizing the customer experience. They can provide useful information to customers when they need it. Hence, a number of companies that use AI Chatbots have grown exponentially. It provides them with proactive assistance to their customers. Many brands have supercharged their customer service experience with chatbots. It has Continue Reading