Understanding Zuri, Safaricom’s AI Chatbot and Why it’s Important

December 2018, Safaricom introduced Zuri, an Artificial Intelligence (AI) Chatbot to help customers perform a wide range of tasks. What this basically means is that with Zuri, the over 17 million Safaricom mobile data customers are able to perform tasks like manage subscription services including viewing subscriptions and unsubscribing from chargeable SMS services. Other queries that Zuri can Continue Reading