CSAA offers digital cameras to clients to boost claims experience

Walnut Creek, Calif.-based CSAA Insurance Group, a AAA Insurer, is partnering with Owlcam, a Palo Alto, Calif-based provider of car security webcams and services, to improve the P&C insurer’s customer claims experience.   CSAA’s customers can opt to use Owlcam’s 4G LTE service, HD cameras and artificial intelligence to upload videos of accidents, break-ins and Continue Reading

How to Bring Customer Service Agents On Board with Adopting AI-based Chatbots

Although artificial intelligence in the workforce continues to spark controversy, AI can actually help support teams make more significant business contributions. Discover how to use AI for better customer experiences and how to prepare your support team for success.   Walmart recently announced that they would be adding 1,500 robotic floor cleaners, 300 more smart Continue Reading

Move Over Chatbots, Conversational AI Is Here

As today’s brands rightly focus on improving customer experience (CX), many are choosing to incorporate AI, or some form of automation, into their daily customer interactions. In today’s ‘age of the customer’, when your customers are using multiple channels to interact with your brand, are spending more and have access to more information about your Continue Reading

Can chatbots replace human interaction?

For customers, chatbots offer a time-saving option to communicate with brands. Rather than having to wait on hold on a support line, the technology satisfies today’s desire for instant appeasement. For businesses, AI-driven chatbot technology saves human resources and allows them to claim ‘always-on’ support— even if that support is limited to pre-programmed responses to Continue Reading

Appy Pie Leverages AI Technology to Offer Future-Proof Customer Service Strategy

With every passing day, more and more businesses are leveraging chatbots — and for a good reason. The technology behind chatbots has improved dramatically over the past few years, and artificial intelligence has seen a tremendous rise in its application across industries. While chatbots used to be ineffective due to their failure to mimic real Continue Reading

Using Artificial Intelligence to Close the Achievement Gap

chievement gaps occur when one group of students (such as students grouped by race/ethnicity, gender) outperforms another group and the difference in average scores for the two groups is statistically significant. The achievement gap between students who come from different socio-economic backgrounds is a pervasive problem in education. Disparities in achievements between high and low Continue Reading