Chatbots Are Over Hyped: Emerj Report Shows Banks Overstate the Traction and ROI of Conversational Interfaces

Banking communications and press releases show conversational interfaces accounting for 38.87% of the AI use-cases at banks. In truth, most chatbots are pilot projects with little to no evidence of ROI; they’re touted in the press to make banks appear more modern and convenient to customers. Emerj’s AI in Banking Vendor Scorecard and Capability Map Continue Reading

Should Chatbots be Sexless?

I want to start this piece somewhat differently than usual – by stating the obvious. The tech industry has a diversity problem. A strong majority of developers in the tech community are male, meaning the probability of a male developer choosing a female name for a chatbot or virtual assistant is high. Picking a female Continue Reading

The Healthcare Chatbots Market Is Set to Skyrocket by 2024

Latest Report Available at Analytical Research Cognizance, “Healthcare Chatbots Market” provides pin-point analysis for changing competitive dynamics and a forward-looking perspective on different factors driving or restraining industry growth. A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly Continue Reading

How the Indian banking system is changing because of chatbots

Technology is strengthening the Indian banking system for a better tomorrow. Digitalization has brought in a revolutionary change from ‘conventional to convenience’ services in the banking sector. The need to physically visit bank branches has minimized significantly, as most of the banking work can be done on mobile phones. Technology is doing wonders by providing Continue Reading

How to ensure ROI for chatbots

The contact centre must follow the latest technological trends to meet customer expectations, offer a unique experience and generate engagement with the brand. Companies have to be able to offer a service through their customer’s preferred channel, at any time and in any place. These demands are a great opportunity for companies, thanks to contact Continue Reading

Chatbots: What Are They and Why Care?

Apple’s Siri, Amazon’s Alexa, and Google’s Assistant are taking over your smartphones and smart-homes. You’ve no doubt heard, seen, or used one, and likely, so have your patients. They’re great for checking the weather, asking niche trivia questions, trying out new cooking recipes, shopping online, and . . . virtual therapy? While conversational agent technology Continue Reading

Fusemachines Launches Its First Fuse AI Center in Nepal

Fusemachines announces the launch of the first Fuse AI Center for training and research in Kathmandu (Nepal) to scale its mission of democratizing Artificial Intelligence. Building on to its successful global AI Fellowship program that started in 2017, Fusemachines will start offering classroom-based training in AI along with its proprietary online platform.   The Continue Reading