Company With Creepy AI That Recognizes Emotions Aims to ‘Understand All Things Human’

American start-up company, Affectiva successfully built an AI learning system that can recognize human emotions by analyzing facial expressions, is now building on their technological successes. With emotional recognition squared away, Affectiva’s new project aims to create a Human Perception AI, artificial intelligence that “understands all things human.” Although that may sound like a moon Continue Reading

How AI is transforming customer management in banking sector

There has been a considerable rise in the implementation of artificial intelligence (AI) and machine learning (ML) tools in the BFSI sector. This intelligent technology is helping the banking industry overcome customer service challenges and improve its operations and services. Its application and use cases are seen in more areas, especially in the banking sector. Continue Reading

What You Need To Know About Chatbots

According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. Juniper Research also forecasts that this technology will save businesses about $8 billion annually by 2022. Yet it’s customer service that chatbots will likely see much of Continue Reading

Chatbots can only reach their potential through instant-access data

Scott Logie, customer engagement director at REaD Group, believes chatbots can only achieve their potential with instant-access to data Chatbots need instant-access to data to live up to their hype. In the realm of customer engagement, the chatbot has fast become many marketers’ go-to automated service. Over 1.4bn people a year now interact with bots Continue Reading

How ChatBots have Become More ‘Personalized’ and Less ‘Robotic’

ChatBots is a customized and automated program to Interact with humans, which is available twenty-four by seven as an Interactive-Agent. Almost every Brand now is using ChatBots Service on their websites, applications, blogs, and software for better and quicker customer support. It is time-saving, which means it is helpful for any customer-centric organization. It is quicker Continue Reading