Chatbot Market in customer service segment to witness 42.82% CAGR till 2024

Chatbot Market is benefiting from the investments made by the leading investors, who back several chatbot startup firms. These funds are used by the startups for developing NLP technology and chatbot platforms. These investments enhance marketing and promotions through the chatbot platform, increasing customer service, transactions, and purchases. However, the lack of awareness about the Continue Reading

What AI Techniques Are Used In Chatbots?

Chatbots are computer programs that mimic conversation with people through audio or text, used to communicate information to users. There are many ways to make a chatbot work, but now three typical methods are logic based on principles, machine learning and artificial intelligence.   Natural Language Processing (NLP) Natural language processing ( NLP ) or natural Continue Reading

Understanding Zuri, Safaricom’s AI Chatbot and Why it’s Important

December 2018, Safaricom introduced Zuri, an Artificial Intelligence (AI) Chatbot to help customers perform a wide range of tasks. What this basically means is that with Zuri, the over 17 million Safaricom mobile data customers are able to perform tasks like manage subscription services including viewing subscriptions and unsubscribing from chargeable SMS services. Other queries that Zuri can Continue Reading

Bank cost savings via chatbots to reach $7.3 bln by 2023

For more insights, download the free whitepaper: Why AI is Revolutionising Financial Services. Chatbots in Banking Applications Becoming Dominant  Chatbot integration in mobile banking apps will be the dominant channel for chatbot-driven customer communications, accounting for 79% of successful interactions in 2023. This dominance is due to several reasons, primarily an increase in user preference for Continue Reading

Explained: What AI Techniques Are Used In Chatbots?

Chatbots are computer programs that mimic conversation with people through audio or text, used to communicate information to users. There are many ways to make a chatbot work, but now three typical methods are logic based on principles, machine learning and artificial intelligence.   Natural Language Processing (NLP) Natural language processing ( NLP ) or natural Continue Reading

Ontology Creation – Where do Knowledge Graphs come in?

As you are now aware, the concept of ontologies is critical to achieve the goal of facilitating the sharing and reuse of knowledge. An ontology has been defined as a “formal, explicit specification of a shared conceptualisation.” It has also been described as an entity that defines “the basic terms and relations comprising the vocabulary Continue Reading

Study: 80 percent of consumers positive about chatbots

Most people who’ve used chatbots have had positive experiences.  Photo credit: Getty Images/Zapp2Photo A new study investigates how consumers engage with chatbots, including Alexa and Siri as well as message services like Facebook Messenger. While consumers may get the answers they need from chatbots, they don’t necessarily want to interact with them. As many as Continue Reading